Celestial Charm Kaftan
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Celestial Charm Kaftan
This ethereal grey kaftan is adorned with intricate celestial-inspired embroidery, creating a dreamy, artisanal aesthetic. Designed with a relaxed, oversized fit and a gathered neckline tied with delicate cords, it evokes effortless elegance. The airy fabric drapes beautifully, offering comfort while maintaining a polished look—ideal for daytime soirees, festive gatherings, or vacation-ready styling.
ADDITIONAL INFORMATION
|
CODE / SKU |
RAM24/12B |
|
TYPE |
Kaftan |
|
COLLECTION |
Ready to Wear |
|
ITEM FABRIC |
Brocade |
|
BELT |
No |
|
GARMENT CARE |
Wet Wash |
|
DESIGNER’S NOTE |
7 days for new order and 3 days for alteration |
Return and Exchange Policy
At Fnúa, customer satisfaction is important to us. While we do not offer refunds, we do provide a 7-day exchange policy for eligible items. Please read the details of our policy below.
1. Exchange Eligibility
We accept exchanges under the following conditions:
- Items must be exchanged within 7 days from the date of purchase.
- Items must be unused, unworn, and in original condition, with all tags and packaging intact.
- Proof of purchase (receipt or order confirmation) must be provided.
- Custom-made or personalized abayas are not eligible for exchange unless they are defective or damaged upon arrival.
2. Non-Exchangeable Items
The following items are not eligible for exchange:
- Sale or discounted items (unless damaged or defective).
- Custom or personalized abayas.
3. How to Request an Exchange
To initiate an exchange:
- Contact Us: Reach out to our customer service at [contact@fnuafashion.com] within 7 days of purchase.
- Exchange Authorization: Our team will provide an Exchange Authorization (EA) number and instructions.
- Return the Item: Send the item back in its original condition and secure packaging. Items must be unworn and include all tags.
- Shipping Costs: Customers are responsible for return shipping unless the item is defective or incorrect.
4. Damaged or Defective Items
If your abaya arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange an exchange at no additional cost to you.
5. International Exchanges
For international customers:
- You are responsible for all return shipping and customs charges.
- Exchanges will be processed in the original currency of purchase.
6. Contact Us
If you have any questions or need further assistance, please contact our customer service team:
- Email: contact@fnuafashion.com
- Phone: +971 (0)2 882 2575
Note: Fnúa reserves the right to update or modify this policy at any time without prior notice.
